Frequently asked questions

Add the tools you need to your request list, choose your rental period and whether you'd like pickup or delivery, then submit a no-obligation request. We'll check availability and send you a quote by email.

If you accept the quote online, the rental is confirmed as a binding booking – no separate rental contract is needed.

No. The request is free of charge and non-binding. The rental only becomes binding once you accept our offer online.

You can make a request up to eight weeks in advance. Last-minute requests for same-day pickup are often possible, as long as the equipment is available.

For most tools, one day is sufficient. Some items have a minimum rental period, which may be longer for delivery than for pickup. You can see this directly on the product page and when selecting your dates.

Pickup and return take place at our shop in Ditzingen near Stuttgart. You can find the exact address in the legal notice and in your quote email.

When you make a request, you choose an available time slot for pickup and return. Only times when we are on site and the equipment is available will be shown.

Yes, just get in touch with us. If the item is still available afterwards, we'll send you an extension offer that you can accept online.

Any items marked with 'Delivery available'. In the product overview you can filter specifically for items available for delivery. Delivery is possible when all items in your request are eligible for delivery.

We deliver throughout Germany. Outbound and return shipping are always included in the package.

Delivery costs depend on the parcel size and will be shown to you during the request. If several delivery providers offer that size, you'll see a price range.

The final amount is shown in the quote – it may vary slightly depending on the delivery provider's availability.

The parcel takes a few days to reach you. The earliest possible start of your rental period depends on the delivery time: with a three-day delivery time and a request made on a Sunday, the earliest rental start would be Wednesday, for example. The calendar in the request only shows you available dates.

Pack the item securely in its original box with all accessories and drop it off with the delivery service on the last day of your rental period. You'll receive all the details about the return shipment with your booking.

Since we don't meet in person for delivery, you confirm your identity quickly online using your ID. This protects our equipment from misuse and only takes a few minutes.

Once you accept the quote, you can conveniently pay online by card. When picking up, cash payment on site may also be possible depending on the offer.

A deposit is required at pickup and will be released after the return, provided everything is in order.

For delivery, no deposit is required: instead, the card you pay with is kept on file. Only if there is something to charge for upon return (e.g. damage or consumed materials) will that amount be charged afterwards.

Consumables such as sandpaper or cutting discs are included when you submit your request. You're only charged for what you actually use – any unused material you simply bring or send back.

Please get in touch with us directly. Normal wear and tear is not a problem. Any damage will be documented in the return report at the time of return and charged in accordance with our terms and conditions.